FAQs

General FAQs

+ HOW ARE YOUR SOUPS PACKAGED?

We freeze all of our soups in 16oz BPA-free plastic containers.

+ HOW LONG DO YOUR SOUPS LAST?

Soups that are frozen generally last for 6 months. We recommend you eat within the six month time period. Once defrosted use within one week.

+ HOW DO I HEAT UP SOUP?

For best results I recommend thawing the frozen soup in the refrigerator. Once it's thawed pour into a saucepan and gently bring to a boil. If you don't have time to thaw, you can put into a saucepan but heat on a low.

+ HOW LONG DO YOUR MEALS LAST?

I recommend you eat our meals within a week.

+ ARE YOUR INGREDIENTS ORGANIC?

Yes. We are dedicated to buying certified organic foods.

+ ARE YOUR FOODS ALLERGEN FRIENDLY?

I personally cannot eat gluten, dairy or nuts. We do not use those ingredients. However we do cook in a shared kitchen that has equipment that may have been used for cooking with these items. If you have a severe allergy, you must proceed with caution even though we do our best.

 
Shipping + Delivery

+ DO YOU DELIVER TO MY AREA?

If you are not on our local area map please reach out and we can quote you a price for delivery.

+ DO YOU SHIP TO MY AREA?

We are currently branching out and shipping to Santa Barbara County, Orange County, San Francisco and San Diego. If you are curious about your area, please feel free to reach out. Please sign up for mailing list to be notified when your neck of the woods becomes available for shipping.

We ship on Monday-Wednesdays to ensure your package arrives before the weekend.

Please note that we are not responsible for any delivery delays due to incorrect or incomplete addresses. Deliveries that are returned or require rerouting due to incorrect addresses may be subject to additional charges for redelivery.

+ HOW MUCH DOES SHIPPING COST?

A box of 8 soups is $40 for shipping. A 10 pack of soups is $50. Charges are due to the extra packaging requirements for 2 day shipping plus insulation to keep your soups cold.

+ DO YOU SHIP NATIONALLY?

We currently do not. We are working on making soups available via two day shipping. Please sign up for mailing list to be notified when this happens.

+ HOW DO I KNOW WHEN MY MEALS HAVE BEEN DELIVERED?

We will text you once the meals are delivered and we will NOT knock unless we are instructed to. We do recommend purchasing an insulated bag that we can switch out every week. This will help keep your food items cold. We will leave the insulated bag or paper bag on your front porch or in a specified area. Once the food is delivered we are not responsible for any food spoilage.

+ WILL MY DELIVERY BE FRESH IF IT IS LEFT OUTSIDE?

Our insulated packaging is designed to keep your meals fresh during transit. Our paper bags are not but if you purchased frozen soups, your food generally stays cold. If you receive your meals later than expected, please use your best judgment by giving them a check for smell and consistency. We also suggest making sure your meals are cool to the touch. We advise that you place all meals in the refrigerator immediately upon delivery. If they are slushy to frozen they may go back in freezer. If you are at all concerned with the freshness of your meals, please do let us know.

+ WHAT IS A BAG DEPOSIT?

We can deliver our food in insulated bags to keep our food fresh in transit. If you would like us to reuse the bag, you simply leave the empty one outside for us when we deliver your next order.

+ WHAT IF I DO NOT WANT TO PAY FOR OR KEEP THE GRACEFULLY FED INSULATED BAG?

We will pick up the insulated bag, ice packs, and containers on your next delivery day. Please leave them outside for us.

+ I HAVEN'T RECIEVED MY DELIVERY. WHAT IS THE HOLD UP?

Please note that we are not responsible for any delivery delays due to incorrect or incomplete addresses. Deliveries that are returned or require rerouting due to incorrect addresses may be subject to additional charges for redelivery.

+ HOW ARE YOUR SOUPS PACKAGED?

We freeze all of our soups in 16oz BPA-free plastic containers.

+ HOW LONG DO YOUR SOUPS LAST?

Soups that are frozen generally last for 6 months. We recommend you eat within the six month time period. Once defrosted use within one week.

+ HOW DO I HEAT UP SOUP?

For best results I recommend thawing the frozen soup in the refrigerator. Once it's thawed pour into a saucepan and gently bring to a boil. If you don't have time to thaw, you can put into a saucepan but heat on a low.

+ HOW LONG DO YOUR MEALS LAST?

I recommend you eat our meals within a week.

+ ARE YOUR INGREDIENTS ORGANIC?

Yes. We are dedicated to buying certified organic foods.

+ ARE YOUR FOODS ALLERGEN FRIENDLY?

I personally cannot eat gluten, dairy or nuts. We do not use those ingredients. However we do cook in a shared kitchen that has equipment that may have been used for cooking with these items. If you have a severe allergy, you must proceed with caution even though we do our best.

 

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